Pillars of Management & Management Development Extension Certificate

E-mail: cebusiness@mtroyal.ca
Information: 403.440.6013 or toll-free 1.888.392.3655
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Location: Lincoln Park Campus, 4825 Mount Royal Gate SW  

Fast Track | Required Courses | Optional Courses | Student Testimonials | Seminars

Gain management survival skills with our four-course Pillars of Management Certificate of Completion, developed in consultation with human resource and training experts. Get a solid foundation in four main areas of management: communications, human resources, financial/operational and leadership. Further enhance your knowledge and training by taking additional courses to earn a full Management Development Certificate.

Earning Your Certificates
Earn your Pillars of Management Certificate of Completion by completing the four required courses (60 hours). Earn your Management Development Certificate by selecting a minimum of 140 hours of additional courses. The program may be completed within one semester or extended over three years. You may also register in individual courses provided you meet prerequisites.

Career Outlook
Management  and training skills are applicable in any managerial or supervisory position, whether it is new to you or you have been in the role for some time. Completion of the Management Development Extension Certificate may qualify you for advancement or entry into a managerial role.

Pillars of Management Fast Track Series 

Complete all four Pillars courses in just three weeks!

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Required Courses

(Pillars of Management courses)

Effective  Workplace Communication
Strong communication skills are crucial for outstanding performance and career advancement. People are not born with effective communication skills; they must be learned. Discover practical techniques for improving communication skills, including communicating more clearly, active listening, non-verbal communication and electronic communication.
Course materials: approx. $20+GST at the BookStore.

Human Resource Basics for Managers
Gain a fundamental overview of human resources management. Acquire an appreciation and basic comprehension of legislation affecting employees, knowledge regarding the recruitment/selection process, training and development, and managing day-to-day performance.
Course materials: approx. $20+GST at the BookStore.
Note: This course is recommended for students with little to no HR experience.

Understanding Leadership
Learn how to become an outstanding leader as you explore the concept of leadership and identify leadership functions and roles. Participate in hands-on activities that help you understand what effective leadership entails. Discover the difference between leadership and management and be able to apply theoretical concepts to your job the very next day.
Course materials: approx. $20+GST at the BookStore

Understanding & Using Financial Information
Cut through the fog of accounting jargon, and contribute and manage finances more effectively. Discover how to interpret, evaluate and analyze financial statements. Using ratio analysis, assess the performance of a business from the balance sheet, income statement and other financial information.
Course materials: approx. $20+GST at the BookStore.
Note: Please bring a calculator to class.

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Optional Courses (Choose a minimum of 140 hours) 

Time & Priority Management
Imagine less stress and higher productivity in your job! Establish an action plan that applies proven strategies for handling multiple and conflicting tasks, controlling paperwork and staying focused on activities that have the greatest impact on desired results. Apply these empowering concepts to work, family and community to achieve balance in your life.
Course materials: approx. $20+GST at the BookStore.

Embracing & Influencing Organizational Behaviour
A good manager can improve the culture and productivity within an organization. Understanding key principles about how people behave in organizations can help make more effective managers, co-workers and team members. Acquire fundamental knowledge of organizational behaviour, the study of how individuals relate in the workplace, and how group and organizational structures affect individual behaviour.
Course materials: approx. $20+GST at the BookStore.

Managing High Performance Teams
An effective team is greater than the sum of its individual parts. This course arms you with the tools necessary to develop your own high performance team. Topics include the stages of team development, common pitfalls to avoid in developing teams, conflict resolution, creating the player attitude and mapping team capabilities.
Course materials: approx. $20+GST at the BookStore,

Supervision - A Tool Kit of Core Skills
Acquire the core skills and knowledge needed to supervise and manage others effectively. The “tool kit” of skills helps you to be more confident in your management role. Topics include the roles and responsibilities of a supervisor, delegation, effective communication, motivation and performance management.
Course materials: approx. $20+GST at the BookStore.

Fundamentals of Financial Management
Examine the budget process and the concepts of profitability and cash flow management, be introduced to the concept of time/value of money and gain a strong base to make financial decisions. For non-financial individuals who have to deal with financial information.
Course materials: approx. $20+GST at the BookStore.
Note: Please bring a calculator to class.

Professional Networking: Making Connections & Building Relationships
Connecting with the right people puts you on the path to success. Being able to access key decision makers saves you time, energy and money. Recognize that you are networking every place you go. Smart networking means building strong relationships that benefit both sides. Gain insight into the art of networking and develop a personal networking action plan.

Coaching in the Workplace, Level 1
How can you get the best out of those you manage and lead? Coaching those that you manage is an effective, powerful and satisfying approach. Be introduced to basic coaching models, giving and receiving feedback, as well as coaching tips and tools. Role play coaching sessions and develop an action plan.
Course materials: approx. $20+GST at the BookStore.

Coaching in the Workplace, Level 2
Apply your understanding of coaching theory and practice, and refine your skills so that they become natural to your way of working. This advanced-level coaching course concentrates on the practicing and refining of skills useful to everyday situations in the workplace.
Note: We strongly recommend completion of Coaching in the Workplace, Level 1 before registering in this course.
Course materials: approx. $20+GST at the BookStore.

Using LEGO© Bricks to Build Management Skills
You and your organization both benefit when you bring your "whole self" to work. LEGO SERIOUS PLAY™ (LSP) is an innovative and powerful methodology that releases insight, imagination and clarity, empowering you to make effective decisions with confidence. Using LEGO bricks as thinking and communicating tools, discover the unique traits that make you a key team member.

Increasing Your Influence
Gain valuable insight into what it takes to be a valued team member in today's workplace. This course provides useful techniques for managing situations where you have ample responsibility yet may not have the authority over others to make things happen. Deepen your understanding of how leaders and followers are interconnected in a team environment.

Performance Management
A strong, integrated performance development and review program is about growing your employees, tapping into their strengths and adding new skills, utilizing a strength-based approach to performance management. This approach is designed on the principles that engaged employees have a direct impact on client/customer engagement, peer/staff relationships and bottom-line business results.
Course materials: approx. $20+GST at the BookStore.

E-Business Operations Management
Incorporate e-business into your management style. Examine initiatives in e-business which become common to business strategy in the information age. Learn how to manage customer experience, information privacy, human capital and ethical considerations for e-business.
Course materials: approx. $20+GST at the BookStore.

Marketing Essentials for Managers
Discover the marketing concepts essential for today’s competitive business environment. Sharpen your marketing skills and help put in place the pillars and processes for developing sustainable success in the marketplace. Focus on the hands-on marketing concepts, tools and techniques needed to create and implement successful marketing strategies, including marketing mix, demand analysis, sales forecasting and budgeting.

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Employee Engagement
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Employee Retention for Managers
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Professional Business Presentations
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Effective Business Writing
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4 Ds  of Professional Speaking
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Project Management: An Overview
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Employee Relations
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Resolving Conflict in the Workplace
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Diversity Management
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Organizational Learning, Development & Training
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Organizational Effectiveness & Staffing
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Facilitation Fundamentals
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Professional Sales Fundamentals
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Measuring & Assessing Environmental Performance
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Corporate Social Responsibility
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Student Testimonials 

"The effective and wonderful teaching skills. The instructor had variety and used the class time very effectively. One of the most enjoyable classes I have ever taken!"

Supervision Student

"An excellent tool for business related problem solving."

Craig Robertson, Team Supervisor, Calgary Police Service

"Excellent way to tie it all together. The instructor was very good, knowledgeable and approachable."

Margaret McCaughey, ATB Financial

"The course included a review of the basics with an excellent explanation of the theories and processes for financial management."

Michael Spears

"A worthwhile course. Good introduction to finance."

Joy Kondra, Smiths Medical

"Class participation and discussion. Humour. Relevant 'real world' examples. Energy level. Content was inspirational."

Leadership Development for Managers and Supervisors Student

"Examining real life examples of leaders - seeing practical ways to motivate and be instrumental in making changes within our own organization departments."

Leadership Development for Managers and Supervisors Student

"Open learning environment makes it easy to feel comfortable and to participate."

Managing Multiple Responsibilities Student

"Practical, useful great course! The instructor is very enthusiastic and informative."

Supervision Student

"Excellent instructor. Thank you."

Supervision Student

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